What you will learn

After completing this diploma you will be able to:

Advise customers on passport and visa requirements, as well as on travel insurance options

Promote services and facilities available to airline passengers during their travel

Interpret standard industry codes to plan and reserve travel itineraries

Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products

Provide good customer service and retain customer loyalty

Use the Global Distribution System to make and maintain reservations and issue travel documents

Course content

The key topics that are covered during this diploma include:

The travel and tourism industry and the working environment for travel professionals

Geography and industry codes

Travel documents and the airline passenger experience

Air transport products and services

Rail, hotel, car rental, cruise and tour products

Customer service principles

Airfares and ticketing

The Amadeus system functionality

Who should attend

This diploma is recommended for:

Travel agents

Airline reservation agents

Tour operators

Call center agents

Exam Information

Method: Online exam with remote supervision (OERS)

Format: 80 multiple-choice questions. Closed course book exam.

Time Allowance: 2 hours

Passing Grade: 60% correct answers

Distinction Grade: 85% correct answers

Number of exam attempts: 2